General Tips for Support

Computers are fickle beasts and sometimes things go wrong. There are a few steps you can try that solve many of the random breakages that users encounter. If you contact us about an issue and we don't know the precise solution, it's likely we'll ask you to try one of these things first, so it would be good to try them first before getting in touch and letting us know what you've already tried.

• Make sure your system meets the minimum system requirements. Unfortunately if your system does not meet our minimum requirements we are unable to support you with issues that may come up while playing it. You can check the minimum requirements on most store pages, and on the supportal page for each game.
• Update your drivers, especially video card drivers. Use the driver app provided by most graphics cards, or go to the GPU manufacturer’s website to search for the latest.
• Reboot your computer. It’s a simple thing but it’s amazing how many problems this solves.
• Remove and reinstall the game.
• Do not install the game into directories that contain non-standard English characters. This could cause the game to crash or launch incorrectly.
• Deactivate heavy background processes like anti-virus or malware scanners. On some computers these programs are so demanding that they significantly interfere with games. If this doesn’t solve your problem, though, be sure to turn your scanners back on!
• If you're playing on a laptop or other system with multiple display adapters, ensure the game is using your dedicated video card. If you suspect it might not be then there are usually settings to force the use of hardware acceleration in apps such as Nvidia Control Panel or AMD Adrenalin

For Steam Users:

• Verify the Integrity of your Local Game Cache. You can do this by right-clicking on the game in your library, choosing Properties > Advanced, and then clicking the Verify Integrity of Local Game Cache button.
• Disable the Steam overlay in Steam > Settings > In-Game.

Windows

• Reinstall your Microsoft Redist files. We often provide some of these files in the game's install folder under "_CommonRedist" or "redist" folders.
• Reinstall your DirectX files. This is especially true for users who have updated from a older Windows to Windows 10 or later. The files can be found in this link. https://www.microsoft.com/en-us/download/details.aspx?id=8109
• Try running the game in Compatibility Mode. This may be especially helpful for older titles, but results may vary from system to system, may involve some trial-and-error in finding the right compatibility version. For more details on compatibility mode, see this Microsoft article.

If none of these methods work, and you can't find an answer to your issue elsewhere on this site, email support@doublefine.com, or if you'd like to chat live - visit the #help-and-support channel in our Discord server. Please allow some time for one of our support team to get back to you.

We'll probably want to know a bit more about the system you're playing on, so please include as much information as possible about your computer, CPU, Graphics Card, RAM, and OS version. If you're using Windows, the most useful thing you can do is provide a DXDiag report using the following method:

1. Enter the Windows Start menu
2. Type run, and enter the run app
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Send us that text file.

Linux

Linux users may wish to try:

• If you are on a 64-bit machine, run this command in Terminal to get some missing 32-bit files:

  sudo apt-get install libglu1-mesa:i386

However, we acknowledge that since many of our Linux native builds were created, a lot of distributions have moved on, and hardware support has changed a lot too, so it might be more difficult to get these working than it used to be.

While in an ideal world we'd love to keep these native builds alive, it is difficult to do so in a way that will guarantee long term compatibility. Therefore, if you find you are unable to run our games natively without significant issues, we do recommend running the Windows versions of the game using a compatibility tool, which in recent times has become a very reliable method of getting games to work.

If using Steam, this can be done by going into the properties of the game, the Compatibility tab and checking the option to force the use of a specific compatibility tool and then selecting one of the versions of Proton (usually Experimental works pretty well, but you may have to try others). Other options for compatibility outside of Steam using Proton, Wine and other compatibility tools may be available depending on your particular needs.