Broken Age Support

If it fails every time you try it, select the You stay here option to go straight to Carol and get a working diagram. Avoid the other option that requires you to walk back to Carol yourself. We will fix this in the next update.

Computers are fickle beasts and sometimes things go wrong. There are a few steps you can try that solve many of the random breakages that users encounter. If you post about an issue, very likely we’ll ask you to try one or more of these things first.

1. Make sure your system meets the minimum system requirements (see above).
2. Reboot your computer. It’s a simple thing but it’s amazing how many problems this solves.
3. Update your drivers, especially video card drivers.
4. Verify the Integrity of your Local Game Cache. You can do this by Right clicking on Broken Age in your library, choosing Properties, Advanced, and then clicking the Verify Integrity of Local Game Cache button.
5. Remove and reinstall the game.
6. Try deactivating heavy background processes like anti-virus or malware scanners. On some computers these programs are so demanding that they significantly interfere with games. If this doesn’t solve your problem, though, be sure to turn your scanners back on!
7. You can also try to play in windowed mode and a lower resolution.
8. Try running the game in Vista or XP compat mode.
9. Additionally you could help us by running the latest patch with logging enabled:
   1. Right click on Broken Age in Steam
   2. Select Properties
      
   3. Click on Set launch options…
      
   4. Type --log in the text field and click Okay (it should be two dashes before 'log')
      
   5. Run the game
      
   6. Locate the file BrokenAge.log next to the executable (e.g. by browsing the local files in Steam)
      
   7. Please send the generated log file and the specs (either Steam or DxDiag) of your machine to support@doublefine.com
      The goal is to find out where exactly the game is falling over, which will hopefully give us a clue to what the problem is.

The soundtrack should be located in this directory:

\Games\Steam\steamapps\common\Broken Age\Soundtrack

On Mac:

1. Open Finder
2. Hold down Option and click on Go in the Menu Bar at the top of the Screen
3. Click on Library
4. From there, go to: Application Support > Steam > SteamApps > common > Broken Age > Soundtrack

Check out these awesome help threads from DF Anna:

• Windows: http://steamcommunity.com/app/232790/discussions/0/558746089748304194/
• OS X: http://steamcommunity.com/app/232790/discussions/0/558746089749261303/
• Linux: http://steamcommunity.com/app/232790/discussions/0/558746089749146024/

You'll find save data via right-click Broken Age > Properties > Local Files > Browse Local Files, inside the Saves folder.

There are some parts of the game where saving and then loading that save would cause some bad bugs. It's by design that the game returns the character to the last good spot in the world. But don't worry - all your items and progress are otherwise properly saved.

One option is to run the game in Terminal using the '--forceWindowed' flag, like this:

./BrokenAge --forceWindowed

If you're running 64-bit Ubuntu and encounter issues running the game,
consider running the game in a 32-bit configuration instead. This
configuration is confirmed to work well in fullscreen.

All configurations can run the game in windowed mode.