Psychonauts 2 Support

• Windows: %localappdata%\Psychonauts2\Saved
• Mac: $HOME/Library/Application Support/Epic/Psychonauts2/
• Linux: $XDG_DATA_HOME/.config/Epic/Psychonauts2/

PC Steam

After closing the game, you can find the image by going to the game's Library page and locating the Screenshots section on the right side of the page and then selecting Manage my screenshots.

In the window that appears, click the Show on Disk button. This will open the folder on your hard drive that has the screenshot(s) for the game.

PC DRMfree

Photos appear in the same location as save files.

• Windows: %localappdata%\Psychonauts2\Saved
• macOS: ~/Library/Application\ Support/Epic/Psychonauts2/Saved/SaveGames/
• Linux: ~/.config/Epic/Psychonauts2/

PC Xbox

Photos appear in the same location as save files:

%localappdata%\Local\Packages\Microsoft.Psychonauts2_8wekyb3d8bbwe\LocalCache\Local\Psychonauts2\Saved

Console Xbox

Automatic uploading is standard, but in case you need to turn it on, press the Xbox button to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload.

Console PlayStation 4

1. Press the SHARE button, and then select [Screenshot] to capture and save the screenshot.
2. Select an upload destination. Select (Activities) to upload the screenshot to PlayStation™Network and share it as an activity.
3. Select the screenshot.
4. Add comments, choose other options, and then select [Share]. If you selected (Messages) in step 2, select the recipient.

Hey, that's not a question... but I'll allow it.

The most common reason for this error is that the your system doesn't meet the minimum requirements so you should check those against the ones listed higher up on this page. If your computer doesn't meet these requirements we can't provide support for issues that crop up. Sorry!

In a small number of cases people experience this error even though they're playing on a system which should meet minimum requirements. In these cases, we've found that one good workaround on PC is to force the game to run in DirectX11 mode.

On Steam:

Right click Psychonauts 2 in the steam client and enter the Properties menu.
In the general section, enter the text below in the "Launch options"

-DX11

DRM-free build:

Create a shortcut link to Psychonauts 2.
Right click the link, and enter the properties menu
In the "Target:" section, enter "-DX11" at the end. It should look something like this.

...DRMFree\Psychonauts2.exe -DX11

There are reports that certain programs do not like to play nice with UE4. One such program is "Sonic Studios 3" which comes packaged with some ASUS products. Try temporarily uninstalling the program to see if it helps.

If this fix doesn't apply to you, there are a number of reasons this could be happening so please email support@doublefine.com including as much detail as possible.

This can happen if your Psy-wallet is full. Try buying something from Otto and then the chest might be able to open!

A small number of players have reported issues with audio being delayed when using Bluetooth headphones.

We have not been able to reproduce this issue internally, so far, but a potential workaround which has seemed to be successful is to start the game using speakers, and then switch the audio device to the Bluetooth headphones again once the game is up and running.

Please get in touch at support@doublefine.com if this workaround is unable to solve your problem.

The directory used for save games changed after an update on Mac. Please check if the saves are still in the old directory and copy them to the new directory.

• Old directory: ~/Library/Containers/com.doublefine.psychonauts2/Data/Library/Application\ Support/Epic/Psychonauts2/Saved/SaveGames/
• New directory: ~/Library/Application\ Support/Epic/Psychonauts2/Saved/SaveGames/

Due to the large file size, app verification that occurs the first time you launch the game may take several minutes to complete on SSDs, and upwards of 15 minutes on slower hard drive storage. It may also take some time to build the shaders when the game is first launched on some systems, during which time the game may appear to stop responding.

Changing resolution is handled by the "Resolution Scaling" slider found in the Settings > Graphics menu

If the game gets in a state with a mouse cursor visible on the screen but no control, press Shift+Tab. This is an issue with the Steam overlay not being visible and toggling the overlay can get around the issue.

The game may crash at launch or when attempting to alter Display settings such as Window Mode. Please try the following troubleshooting solutions:

• Use alternate display drivers, found in Software & Updates > Additional Drivers
• Go to Settings > Appearance and reposition the Activities bar to the bottom of the screen
• Use an alternate desktop environment (DE) such as Gnome on X.Org or Ubuntu on Wayland
• Try changing the resolution with the "Resolution Scaling" slider found in the Settings > Graphics menu